Privacy Policy & Terms

Welcome to Masale Arpan (“we,” “our,” or “us”). We are a hand‑pounded spice brand based in Gurugram, Haryana. This page explains how we collect, use, and protect your personal information, as well as the terms that govern your use of our website and ordering process.

1. Privacy Policy

1.1 Information We Collect

When you place an order through our website or via WhatsApp, we may collect the following information:

• Contact details: Full name, phone number, and email address.
• Delivery address: Flat/house number, street, city, state, PIN code, landmark (optional).
• Order details: Products purchased, quantity, price, and payment method chosen.
• WhatsApp communication: If you place an order via WhatsApp, we may store the conversation history for order fulfillment and customer support.

1.2 How We Use Your Information

• To process and deliver your orders.
• To communicate order updates, tracking information, and delivery status.
• To respond to your queries and provide customer support.
• To improve our products and services.
• To comply with legal obligations (e.g., FSSAI record‑keeping).

1.3 How We Store & Protect Your Data

• Your data is stored securely in our email system and WhatsApp Business account (if used).
• We do not store payment card details — all payments are handled via Cash on Delivery, UPI, or bank transfer directly between you and the payment provider.
• We never sell, rent, or share your personal information with third parties for marketing purposes.
• We take reasonable steps to protect your data from unauthorised access, but no online transmission is 100% secure.

1.4 WhatsApp Order Channel

When you choose to order via WhatsApp, you are sharing your phone number and order details with us. We use this channel solely for order processing and delivery coordination. We do not use your WhatsApp number for promotional messages unless you explicitly opt in.

1.5 Your Rights

• You may request access to, correction of, or deletion of your personal data at any time by emailing us at arpanment@gmail.com.
• You may opt out of non‑essential communications (e.g., promotional offers) by replying “STOP” to any such message.

1.6 Cookies & Tracking

We do not use tracking cookies, analytics scripts, or third‑party trackers. Your visit to our site is anonymous unless you voluntarily submit your details via the order form.

2. Terms & Conditions

2.1 Order Acceptance

• All orders placed on our website or via WhatsApp are subject to acceptance by Masale Arpan.
• We reserve the right to cancel or refuse any order for any reason (e.g., product unavailability, pricing errors, or suspected fraud).
• If we cancel your order after payment, we will notify you and process a full refund within 7 business days.

2.2 Pricing & Payment

• All prices are in Indian Rupees (₹) and are inclusive of GST.
• We accept Cash on Delivery (COD), UPI (GPay, PhonePe, etc.), and Bank Transfer (NEFT).
• For COD orders, payment is collected at the time of delivery by the courier partner.
• For UPI and bank transfer orders, we share payment details after order confirmation. The order is processed only after payment confirmation (unless otherwise agreed).
• Delivery charges are ₹49 for orders below ₹499 and free for orders of ₹499 and above.

2.3 Delivery & Shipping

• We ship across India via trusted courier partners (e.g., Delhivery, DTDC, India Post).
• Orders are dispatched within 24 hours of order confirmation (excluding Sundays and public holidays).
• Estimated delivery time is 3–5 business days from dispatch, depending on your location.
• We will share tracking details via email or WhatsApp once your order is dispatched.
• Delivery may be delayed due to unforeseen circumstances (e.g., weather, courier partner issues, or local strikes). We will keep you informed if we become aware of such delays.

2.4 Delivery Liability

• We pack our spices carefully to prevent damage during transit. If your order arrives damaged or tampered with, please refuse delivery and inform us immediately.
• If you accept delivery and later discover damage, please contact us within 24 hours of delivery with photo evidence, and we will arrange a replacement or refund.
• We are not liable for delays caused by the courier company, incorrect address provided by you, or failure to answer delivery calls/notifications.
• Once the courier confirms delivery to the address you provided, our liability ends. We are not responsible for packages stolen after delivery or delivered to the wrong person due to incorrect/incomplete address information provided by you.

2.5 Returns & Refunds

• We offer a 7‑day return policy for unopened, undamaged products.
• To initiate a return, email us at arpanment@gmail.com with your order ID and reason for return.
• Return shipping costs are borne by the customer unless the return is due to a defect or error on our part.
• Refunds are processed within 7 business days of receiving and inspecting the returned product.

2.6 Product Quality & Food Safety

• All our spices are hand‑pounded, cold‑processed, and packed fresh. We do not use artificial colours, preservatives, or fillers.
• Our products are prepared in a facility that handles only spices — we are not a shared kitchen with common allergens (e.g., gluten, nuts). However, we cannot guarantee 100% cross‑contamination‑free environments.
• Masale Arpan is FSSAI licensed (Lic. No. 20826005001031). We comply with all applicable food safety regulations.
• Spices are natural products; colour, aroma, and taste may vary slightly between batches due to seasonal and regional differences.

2.7 Intellectual Property

• All content on this website — including text, images, logos, and design — is owned by Masale Arpan.
• You may not copy, reproduce, or distribute any part of this website without prior written permission.

2.8 Governing Law & Dispute Resolution

• These terms are governed by the laws of India.
• Any disputes arising from your order or use of our website shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana.
• We encourage you to first contact us directly at arpanment@gmail.com to resolve any issue amicably before pursuing legal action.

3. Updates to This Policy

We may update this Privacy Policy & Terms page from time to time. The latest version will always be posted on this page with the “Last updated” date at the top. We encourage you to review it periodically.

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